Quality Manager

Since its formation in 1978, Moore Concrete Products Ltd, precast concrete manufacturer based outside Ballymena, continues to grow and expand.  The company is customer focused, ensuring the continued evolution of our extensive product range, including our Surefoot and RediRock products, designed to meet the requirements of civil infrastructure, agriculture and building customers across the UK & Ireland.  We are proud to have been part of many award-winning schemes including Ness Hydro and Sevenoaks.

At Moore Concrete, employees’ welfare and development are at the forefront of the business as evidenced by our Investors in People Gold Award and Health and Safety as the most important company value. With a wealth of experience, world class vision and continuous improvement mindset, its success lies in producing quality solutions with a great customer experience.

Moore Concrete are currently recruiting for a full-time Quality Manager to lead our Quality Assurance and Quality Control teams. The role will involve driving quality throughout all aspects of the business, ensuring that systems, procedures, and policies are adhered to whilst striving for continuous improvement.

Hours of Work:

Standard hours will be Monday – Friday 08:00 – 17:00. 40 hours per week. Flexibility is required to work additional hours if needed.

Company Benefits:

An attractive salary and Performance Related Pay (PRP) will be offered to the successful candidate. Company benefits include pension, healthcare scheme, company sick pay, holidays, shopping discount scheme, free car parking and cycle to work scheme, flexible working scheme (flexi hours system already in place).

Job responsibilities:

• Engaging with clients to agree standards, visual limits and deliverables prior to job commencement.
• Working closely with customers directly on any quality issues or complaints.
• Ensuring preparation of deliverables such as Quality Plans and Handover records are completed on time and to the required standard.
• Responsible for the upkeep of the Quality Management System and integrating with Health &Safety and Environmental teams to ensure synergy and coordination.
• Coordinating both internal and external auditing processes.
• Identifying and investigating non-conformances in products and processes. Facilitating root cause analysis, investigating, and leading the team in identifying solutions ensuring corrective and preventive actions are properly defined and implemented.
• Manage the processes for dealing with customer complaints, non-conformances, opportunities for improvement, etc.
• Intervene when the quality of work is at risk or has been affected and escalate to senior management level as appropriate to ensure proper resolution.
• Provide input and comment on quality requirements for procurement packages.
• Participate in risk management and lessons learned and support the implementation of the quality management system through quality training and coaching.
• Reporting quality performance with regular KPI’s and quarterly/ annual analysis to the senior management team

Essential Criteria:

• Minimum of 3 years’ experience in quality management
• Minimum of 3 years’ experience leading and motivating a team
• Strong ability to work to strict deadlines, prioritising and planning workload.
• Strong attention to detail and accuracy of work
• Experience ensuring products meet required specifications.
• Team player with good communication, negotiation & organisational skills
• IT Skills including the use of Microsoft Word and Excel
• Capability to work in a busy factory environment.

Desirable Criteria:

• Construction/Civil Engineering background
• Sound knowledge of material & concrete testing within a laboratory environment